Frequently Asked Question (FAQ) & Forms

Frequently Asked Questions (FAQ)

Have You Ever Heard of ``Kennel Cough``?

If you are a seasoned boarding client these words are all too familiar. You may also recognize the more formal name as well,Bordetella.

Unless your dog NEVER leaves the house and is NEVER exposed to any other dogs, they can contract bordetella, aka “kennel cough” at ANYTIME. It is a respiratory infectious bronchitis primarily caused by the canine Para influenza virus and a bacterium called Bordetella Bronchiseptica. You can find “kennel cough” anywhere dogs gather, at the groomers, dog parks, obedience glasses, kennels, and yes, just walking down the street. The dogs can contract this cough just like we humans can, by being in contact with an infected dog. It is an airborne disease.

The good news is that it it TREATABLE (whew!). There is a vaccine for it called, Bordetella or if your dog already as it you can treat it with antibiotics (unlike a cold in humans). Treatment is usually a simple dose of antibiotics taken over several days. Your dog may be a little bit more tired and have a sad look on its face. Just give lots of TLC along with the medicine and your dog will be romping around in no time.

Wondering if your dog has “kennel cough?” The SYMPTOMS are very common: congestion, cough, gagging, and oh yeah that lovely nasal discharge.. ahhcooo (tissue please!). We here at the Pet Lodge are doing all we can to prevent “kennel cough.” We require the Bordetella vaccine on every dog that comes in and work hard to keep the airflow moving and being constantly replaced with outside air. Although the vaccine is effective, it is not a guarantee that your dog will never get “kennel cough.” We recommend that the vaccine be given twice a year if you board regularly. Please contact or call your vet if you have any further questions.

Luckily, Bordetella does not happen on a regular basis; so don’t worry, your dog will be happy and healthy during their stay here.

Will my dog get to play with other dogs while he/she is boarding?

No, unless they are being boarded with another dog (within your family) in the same kennel. If, however, your dog gets along with other dogs, you may choose to send him/her to Doggy Daycare to help add a little excitement to their stay.

Will my dog get any extra attention from the staff while he/she is boarding?

Of course! The staff at the Pet Lodge loves working with animals, and is sure to pet and talk to your dog when they feed and give them water, or whenever they get the chance! Although, if you’d like him or her to receive a little more TLC, we offer Individual Playtime and Cuddle & Brush sessions every day. We also offer basic grooming services, including nail trims, ear cleaning, baths, and brushes.

Does my dog get to go outside while they're here?

Yes. All of our dogs are let out into private exercise yards at least 3 times a day.

What time can I pick up/drop off my pet? How will I be charged?

You may drop off your pet anytime we are open. You will be charged for a full day of boarding the day you drop off your pet, regardless of drop off time. If you pick up before noon, you will not be charged for that day of boarding. Any pick up on Sunday during our courtesy hours will be charged a full day.

Why do I need to leave an emergency contact number?

Animals are unpredictable creatures, and your pet is no exception! An emergency number is necessary just in case a situation arises with your dog or cat where we need to speak with you directly, or with someone who knows your dog well enough to speak for you.

Do you offer multiple pet discounts?

Yes, if your pets are boarded together in the same kennel. You will be charged the standard cost for the first dog or cat, and each additional pet will receive a 20% discount off that base price.

Do you offer tours of the building?

Absolutely! One of our staff members would love to show you around our facility, and the space where your pet will be boarding or enjoying Doggy Daycare.

Is there a discount for my pet if it boards for an extended period of time?

Yes. If your pet boards with us for 10 days or more, you will receive a 10% discount off your entire bill. If he/she stays for 30 days or more, you will receive a 20% discount.

Do I need to make a reservation? What happens if I have to cancel?

It is a good idea to make a reservation year round. Holidays and local school vacations are very busy times for us, so it is best to book a reservation in advance to ensure a spot for your pet. If you need to cancel or change your reservation that is no problem! Just give us a call and we can do it right over the phone.

Are friends or family members allowed to visit my pet or pick them up from boarding?

Sure! We just ask you to leave us a list of people you allow to come and visit. If you have a friend or family member pick up your pet, it’s best to make sure they know what items you left with your dog or cat. Also, it is easier if you pre-pay for your pet’s stay if you have someone else pick him or her up.

What if my dog is on medication?

That’s no problem! Just bring us your dog’s medication(s) and the specific schedule you use to distribute it. The only medications, however, that we are unable to administer are those requiring injections, such as insulin shots.

Albany Airport
11 Terminal Drive    Latham, NY 12110
Clifton Park
1868 Route 9   Clifton Park, NY 12065
Glenville
53 Freemans Bridge Rd. Glenville, NY 12302
Williston
260 Avenue D Suite 10 Williston, VT 05495
Plattsburgh
5 Kaycee Loop Road Plattsburgh, NY 12901

Phone: 518-346-9844
Fax: 518-346-3857
53 Freeman Bridge Road
Glenville, NY 12302